At ZeraCustoms, each product is crafted with care and precision. Since all items are made to order, we follow a strict no-refund and limited replacement policy. Please read the details below before placing your order.
🔁 Replacement for Manufacturing Defects Only
We only offer replacements for products with verified manufacturing defects, such as:
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Misprints
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Damage during production
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Incorrect item sent
To request a replacement:
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Contact us within 48 hours of delivery
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Share clear photos/videos of the defect and your order number
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Ensure the product is unused and in its original packaging
✅ Good news: If your replacement is approved,
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The original item will be picked up free of cost from your address
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A replacement will be dispatched within 7 business days after pickup
🚫 No Refunds or Returns
We do not offer refunds or returns under any circumstances.
🚫 No Replacement for Sizing or Preference Issues
As all products are made to order, we do not provide replacements for:
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Incorrect size selection
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Change of mind
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Color or design preferences
📏 Please ensure you check product descriptions and size charts carefully before ordering.
📦 Shipping Issues or Delays
If your order hasn’t arrived within 10 business days of dispatch, please contact us and we’ll assist you in tracking or resolving the issue with the shipping partner.
For any return-related queries, contact us at:
📧 help@zeracustoms.com